How do I reallocate an education or institution licence?

Education or institution administrators can reallocate licences using the instructions below:

1. Click “Orders” in the navigation bar on the left-hand side of the page.
2. Type the order reference into the search bar, or filter your search using the dropdown to find the correct order.
3. Click the three dots on the right-hand side of the row, and choose 'View users'.
4. Type in the user's email address in the search bar, or click on the 'Name' column to sort user entries alphabetically to locate the user whose licence you would like to revoke.
5. Click the three dots at the right-hand end of the row of the user entry to view, and then 'Revoke user' to edit their record.
6. Click to confirm your choice.

The user you have revoked the licence from will receive an email informing them their licence has been revoked.

On returning to 'Orders' the user you have revoked the licence from will have disappeared from the list of users in that order. The number of available licences will have increased by 1, and this licence is available to allocate to another user.